System Networking & Cloud Support (Entry Level)
The System, Networking, and Cloud Support – Entry-Level (Level 1) program is a foundational training course designed to equip beginners or career changers with the essential IT skills required for their first job in the tech industry. It focuses on key areas like basic IT systems, network fundamentals, cloud concepts, and support workflows, preparing candidates for roles such as IT Help Desk Technician, Desktop Support, or Junior Cloud Support.
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Course Overview:
- Learn the fundamental role of IT support and gain hands-on experience assembling PCs and navigating BIOS settings.
- Master Windows installation, user management, and system tools through practical exercises in a virtual environment.
- Develop Tier 1 troubleshooting skills to diagnose and resolve common hardware and software issues.
- Understand core networking concepts and use diagnostic tools to configure and troubleshoot basic network setups.
- Learn how to manage users, groups, and policies within a Windows Server Active Directory domain environment.
- Get familiar with ITIL-based service management and practice using ticketing systems and escalation workflows.
- Explore foundational security practices and perform remote support tasks using common industry tools.
- Polish your resume, practice interview skills, and prepare for real-world job applications with expert guidance.
Requirements:
Ideal for complete beginners with no prior IT experience and who wants to switch their career in IT from different occupation.
Potential Job opportunities:
- IT Help Desk Technician
- Service Desk Analyst
- Technical Support Specialist
- Desktop Support Technician
- IT Support Officer
- End User Support Technician
- Support Desk Representative
- IT Support Analyst (Level 1)
- Customer Support Technician (IT)
- Computer Support Specialist