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System Networking & Cloud Support (Advance Level)

The System, Networking, and Cloud Support – Job Ready Program is a hands-on, career-focused training program designed to prepare individuals for real-world IT roles in system administration, networking, and cloud infrastructure. It combines practical technical skills, industry-standard tools, and career preparation to help candidates become job-ready for roles like IT Support Level 2/3, Network Technician, System Administrator, and Cloud Support Engineer.

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Course Overview:

    • Advanced Windows OS Management:
      Gain hands-on experience with PowerShell scripting, system optimization, and advanced troubleshooting in a Windows domain environment.
    • Microsoft 365 Administration (Exchange, SharePoint, OneDrive):
      Learn to manage mailboxes, permissions, and collaboration tools in the Microsoft 365 admin portal.
    • Microsoft Intune + Defender for Endpoint:
      Configure device compliance and deploy security policies using Microsoft Intune and Defender for Endpoint.
    • Azure IaaS & Windows Server Deployment:
      Create and manage virtual machines in Azure, setting up core infrastructure services like Active Directory, file, print, and terminal servers.
    • On-Premises Windows Server Setup:
      Deploy Windows Server locally, configure core roles such as DC, DNS, DHCP, and practice remote desktop management in a virtual environment.
    • Backup and Recovery (On-prem & Cloud):
      Implement backup strategies using native tools and third-party software, including Azure Recovery Services for cloud-based continuity.
    • Networking Fundamentals with Hands-On LAN Design
      This module introduces core networking concepts such as IP addressing, subnetting, and routing, while guiding learners through the design and setup of a Local Area Network (LAN) in a real-world lab environment. Participants will gain practical experience configuring and managing networking devices including Cisco switches and routers, wireless access points, and Sophos firewalls, developing a solid understanding of how enterprise networks are structured, secured, and maintained.
    • RMM Tools & Monitoring:
      Explore remote monitoring and management platforms to automate patching, alerts, and remote scripting.
    • VoIP Phone Systems:
      Understand VoIP architecture and configure basic extensions and softphones using 3CX or FreePBX systems.
    • Ticketing Systems and Documentation:
      Practice using service desk platforms and develop effective documentation habits aligned with ITIL standards.
    • Resume, Cover Letter & LinkedIn Optimization:
      Craft a professional resume and online presence tailored for Level 2/3 IT roles, with feedback from peers and instructors.
    • Mock Interviews & Job Strategy:Prepare for real-world interviews with technical and behavioural practice, plus guidance on job search and salary negotiation.

Requirements:

Students willing to join this course should have at least level 1 Help Desk Knowledge.

Potential Job opportunities:

  1. Systems Administrator
  2. Senior IT Support Engineer
  3. Network Administrator
  4. Cloud Support Engineer (Azure/M365)
  5. Infrastructure Support Engineer
  6. IT Team Lead / Supervisor
  7. IT Project Support Officer
  8. Unified Communications / VoIP Support Specialist